A Canadian gifted me with a $50 iTunes music card earlier this year. When I finally got around to using the card this past weekend, I was informed that the cards are territory specific. What bs, right? So, I called Apple customer service and the customer service rep (I imagined the slacker-hipster-Williamsburg cute Justin Long on the other end of the phone) informed me that the cards are territory specific. Perhaps I could email iTunes customer service and ask whether or not I could trade in my Canadian iTunes music card for an American one, Justin suggested. And, so I emailed the following query to iTunes customer service:
I have a $50 Canadian iTunes music card, which I can't seem to redeem online here. Are the music cards territory-specific? If so, is there any way that I can have the US equivalent of this Canadian card? Your help is much appreciated.
I was told to expect a reply email within 48 hours. I received a reply in 17 hours; it follows:
Thank you for contacting the iTunes Store and I apologize for the confusion with your gift card.
The iTunes Music Card gift you received was intended for use in a country other than your own. Unfortunately, this means you won't be able to redeem this card on your account. Currently, iTunes Music Cards can only be redeemed in the country where they are purchased.
iTunes Music Cards are not refundable. You may want to give your Music Card as a gift to an individual who will be able to redeem it. You might also return to the point of purchase to inquire about a refund. Apple cannot provide refunds or replacements for cards purchased from third party retailers.
iTunes Store Escalations
Now, I couldn't imagine Justin Long as Erin because, obviously, Erin's a female. Also, I can't be expected to cast other actors without anything but an automaton-like email response. And, seriously, I don't need automaton-Erin telling me what gifts I should be giving my friends. IT WAS A GIFT TO ME, AE! MY GIFT!
The morals of this story:
1)Justin Long is cute and reassuring over the phone;
2)iTunes customer service is prompt but has yet to learn the "tell me lies, tell me sweet little lies" philosophy of life to which I adhere;
3)Automaton-Erin is not the boss of me;
4)don't ever buy or gift anyone with foreign iTunes music cards;
5)clearly it's late; clearly I'm tired; clearly I'm disappointed; clearly I'm open to cheating-the-system suggestions.